Igor Marchuk
AIOps Support Engineer · L3 Cloud Support · Google Cloud Architect
12+ years delivering enterprise-grade technical support and AI platform operations — keeping mission-critical cloud and AI systems reliable, secure, and fast.
About
Professional Summary
I lead Level-3 technical support for enterprise cloud and AI platforms, where the hardest escalations land. My background spans Google Cloud architecture, high-stakes financial services environments at Barclays Capital, and the operations behind modern AI services like Gemini, ChatGPT, and Claude.
I'm the person teams call when an incident is ambiguous, time-sensitive, and visible to stakeholders. I pair deep GCP and identity/security expertise with calm, precise communication — turning chaotic outages into clear root-cause stories and lasting fixes.
Core Expertise
What I bring to the table
Cloud & AIOps
Identity & Security
Support & Operations
Technical Skills
Domains
Experience
Where I've made an impact
Lead Application Support Engineer
CurrentGoogle Client · EPAM Systems
Owning L3 escalations for Google's enterprise AI and cloud services — driving incident triage, root-cause analysis, and cross-team resolution for the highest-severity, most ambiguous issues.
Technical Support Engineer
Barclays Capital · Financial Services
Supported mission-critical trading and banking platforms in a regulated, zero-downtime environment — building the rigor and stakeholder discipline that defines high-stakes enterprise support.
Network & Systems Engineer
Bilink ISP
Built the networking, Linux, and infrastructure foundations — managing connectivity, systems, and customer-facing operations end to end.
Contact
Let's build something reliable
Available for senior AIOps and L3 cloud support roles. The fastest way to reach me is email or LinkedIn.
Telegram: @fsmaster